top of page

Customer Care

We value you

We value our customers and appreciate your business. We hope to bring your vision to life and give you a product that will last for years to come.  All our creations are handmade, unique and may have differences in color or size that may differ from our online photos.  Due to our items being made to order, there are no refunds.  If there is an issue with any item, please contact us and we will do our best to make it right.
 

Product Care

Caring for your product

Garments- DTF, Rhinestone & HTV:

 

Wash garments on gentle cycle in cold water, inside out, no bleach, no fabric softener. Wash items with rhinestones alone or with only a few other delicate or similar, light colored items. Hand was is recommended. Be sure to zip all zippers and button all buttons to avoid catching on the rhinestones. Avoid hot water as it may cause shrinkage and expansion as it cools and ruin designs or material, rhinestone adhesive and HTV designs. Leave out heavy knits or jeans, which might damage the garment. Avoid washing dark colors with light colors, as reds and blues may bleed onto the lighter material or onto the transfer.  Over time, heating and cooling can weaken the transfer and it will begin to crack and peel. Tumble dry low heat if needed, lay flat is recommended. Iron inside out if needed and fabric allows.  â€‹ 

 

Wooden Creations:  Clean with mild soap and a soft sponge or cloth. Dry using a lint free cloth, then apply food grade mineral oil or beeswax. This does not apply to wooden earrings. Store wooden earrings in a cool dry place like a lined drawer or jewelry box. 


Cheer Bow Care:  Do not place bows at the bottom of bags or backpacks.  Keep bow "fluffed" up by keeping your bow clean, dry & try not to get hairspray or other hair products directly on the bow. Rhinestones may fall, this is normal but should not be excessive to affect the overall look of the bow. 

 

Tumblers & Glass Cans:  Whether your drink ware is decorated with UVDTF decals, vinyl, sublimation or glitter, epoxy or non toxic Brite Tone sealant, do no leave your cups in the sink.  Do no soak. Absolutely no dishwasher, avoid extreme heat/cold and UV light. Refer to the bottom of your cups or your care card for detailed instructions.

 

Ceramic Sublimated Mugs:  Although your mug is dishwasher safe, and microwave safe, we recommend hand washing and not using them in the microwave to ensure colors stay vibrant.

​

Pressing & caring for rhinestone garments:

 

Remove the white protective backing. 

 

With the sticky side down and place the transfer on the fabric

 

Using a clean Teflon sheet on the top of the transfer

 

Pressure: 2.8-3.2, medium pressure 

Temperature: 310°F 

Time:15-20S

 

Allow the pressed transfer to cool donw before slowly removing the clear paper. 

 

Place teflon sheet and press again for another 15 seconds to ensure every stone heats up and stick. 
 

​Wash garments on gentle cycle in cold water, inside out, no bleach, no fabric softener alone or with only a few other delicate or similar, light colored items. Hand was is recommended. Be sure to zip all zippers and button all buttons to avoid catching on the rhinestones. Avoid hot water as it may cause shrinkage and expansion as it cools and ruin designs or material, rhinestone adhesive and HTV designs. Leave out heavy knits or jeans, which might damage the garment.

​

product care
Payment Methods

Payment Methods

- Credit / Debit Cards 
- PAYPAL
- ApplePay
- GPay

- Afterpay
 

Shipping Policy

Shipping

PROCESSING / SHIPPING

Orders are processed within 3-5 business days. Orders are not shipped out on weekends. 


If we are experiencing a high volume of orders, shipments may be delayed by a few days. You will be notified if there will be a significant delay in shipment of your order.


LOST / STOLEN PACKAGES
If your online tracking says "DELIVERED", but you did not receive your package, please notify us after 24 hours and within 7 days.  Contact your local postal service to see if your shipment is being held. If you consider your package lost or stolen, please email us right away. We can provide you with all the information we have to help you locate your package, including: tacking number, ship date, and last known location.
DTM Designs will NOT contact any parcel service on your behalf. When a package leaves our hands the customer assumes all responsibility for the package.
DTM Designs is NOT responsible for the refund or reship of any packages due to the following:
• Held or returned shipments due to incorrect address or undeliverable. If a package is returned due to an incorrect address, DTM can reship at customer's expense.
• Delayed or late delivery for expediated shipping.
• Shipments lost at any point in the parcel process.
• Shipments stolen at any point in the parcel process.
If you are concerned with receiving your order to your physical address, we do ship to PO boxes or we recommend that you ship your order to a secure mailbox or a monitored physical address (a friend who is home/ place of work if permitted).

bottom of page